Contact Us

Hours of Operation

Visiting:  The Burial Park and Mausoleum are open for visiting every day of the year from 8:30 a.m. to dusk.

The main gate is closed and locked seasonally as follows:

  • From May 1 through August 30 locked at 9:00 p.m.
  • From September 1 to October 31 locked at 7:30 p.m.
  • From November 1 through to February 28 locked at 4:30 p.m.
  • From March 1 to April 30 locked at 7:30 p.m.

Office:  The Burial Park office is open Monday to Friday, 8:30 a.m. to 4:30 p.m.  The office is closed on weekends and statutory holidays.

Security - After Hours & Weekends:  Paladin Security (250-380-1965) performs regular grounds patrol, opening and closing functions, alarm monitoring and response when the Burial Park office is closed, on weekends and on statutory holidays.  


Email Contacts 

Service Arrangements, Pre-Planning, Price Inquiries:

Lorraine Fracy, Manager of Client Services

Lenora MacLeod, Family Service Counselor 

Family Service Support, General Inquiries, Grave Locations, Visitor Information:

Susan McMullen, Family Service Support Officer

Grounds Ooperations, Maintenance, Gardening:

Ilan Highton, Manager of Grounds Operations

Bob Peters, Lead Hand

Shawn Valgardson, Lead Gardener

Accounting, Records Management, Family Service Support:

Marty Shatzko, Accounting & Family Service Support

Executive Director:

Crystabelle Fobler, Executive Director


Telephone Directory

Phone: 250.658.5621

Lorraine Fracy, Manager of Client Services - Ext. 102
Lenora MacLeod, Family Service Counselor - Ext. 104
Susan McMullen, Family Service Support Officer - Ext. 101
Ilan Highton, Manager of Grounds Operations - Ext. 105
Marty Shatzko, Administrative Coordinator - Ext. 108
Crystabelle Fobler, Executive Director - Ext. 103

Fax: 250-658-8511

For information about our visiting or office hours, and our seasonal flower regulations please download our hours and flowers quick reference PDF.

Mail/Street Address:  Royal Oak Burial Park, 4673 Falaise Drive, Victoria  BC  V8Y 1B4